Senior Product Owner

Join Lloyds Banking Group as a Senior Product Owner in our Client Servicing & Engagement area, working with the Digital Servicing team. You'll own a focused backlog (2-3 customer journeys or components) and lead 2-3 delivery teams to ship improvements regularly.

Your first priority will be to redesign how permissions and access work for our larger business clients so it's simple, secure, and easy to navigate. You'll set a clear direction, turn it into an ordered roadmap, and work closely with engineers, designers, and colleagues across the business to deliver changes and measure their impact. If you enjoy solving real customer problems, cutting through complexity, and bringing people together to get things done, we'd love to hear from you.

What you'll be doing

• Lead the delivery of improvements to our digital servicing experience in Business and Commercial Banking starting with making permissions and access simpler and more secure for our larger business clients.
• Own and prioritise a focused product backlog, breaking work into small, testable pieces so the team can deliver, learn and improve quickly.
• Set a clear direction for the team, turning customer needs into well-shaped work and keeping everyone aligned to the outcomes we want to achieve.
• Work closely with colleagues across the business to make sure changes land smoothly for customers and for the teams who support them.
• Oversee key checks and approvals (e.g., CMIA/SPFIA) and make sure training, testing and communications are in place so changes are safe and ready to go.
• Track how the product is performing, using data to guide priorities and to show the value the team is delivering.
• Coach and support the team, helping people grow and improving how you work together.
• Share progress openly and champion high-quality delivery across the wider group.

• Proven experience as an Agile Product Owner, confidently owning a backlog and delivering customer-facing technology change.
• Financial services experience is essential, ideally in digital, online banking or commercial banking.
• Working knowledge of Kanban as well as Scrum.
• Strong stakeholder management and influencing skills, including working with senior leaders.
• Excellent communication skills, able to explain complex topics simply.
• A practical problem-solving mindset, comfortable making decisions and handling trade-offs.
• Hands-on experience with data migration, online banking systems, and permissions/entitlements.
• Ability to lead cross-functional teams without direct authority.
• Confidence working with budgets and forecasts to shape realistic plans.

Nice to have

• Deeper expertise in permissions/entitlements design.
• Experience with Business & Commercial Banking clients.
• Practical involvement in data migrations within regulated environments.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.