IT Support Technician

Castles Technology

Salisbury, United Kingdom

4 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Intermediate

Compensation

£ 28K

Job location

Salisbury, United Kingdom

Tech stack

Microsoft Windows

Microsoft Active Directory

Backup Devices

Business Software

Computer Security

Dynamic Host Configuration Protocol

Linux

Microsoft Desktop Optimization Pack

DNS

Windows Server

Routing

SharePoint

Subversion

TCP/IP

Transmission Control Protocol (TCP)

Wide Area Networks

Firewalls (Computer Science)

Information Technology

Operational Systems

Matrix42

Job description

To provide the first level of contact and daily support to the business, delivering office-based, hands-on problem fixing and troubleshooting for a variety of hardware and software matters centered on Windows systems and TCP/IP networks.

Main Objectives & Activities

As an IT support technician you will have excellent knowledge of Microsoft desktop operating systems, gained in a support service desk / help desk environment and will be a logical thinker able to demonstrate problem solving skills in a time-efficient manner as well as having a good all round knowledge of IT.
Assist with installing hardware, software and maintaining IT systems
Assisting with First Level Helpdesk for local User IT problems in the area of system infrastructure and Business Applications (Microsoft 365, Subversion, Bright Pattern, Matrix42)
Consultancy for new IT requests
Carrying out user training for IT basic information for the Castles Business Applications and System Infrastructure
Maintain installation records by documenting procedures used

Requirements

Do you have experience in Windows?, * Excellent communication skills

Good telephone manner
Self-motivated, enthusiastic and a 'can do' attitude
Sound planning, organising and prioritising abilities
Target focused.
Flexible to cope with change and be proactive.
Ability to work well individually or as part of a team.
Experience in all or most of the above technologies
Relevant experience in a similar position
Ability to work under pressure
Flexibility with regard to working hours

Required Knowledge & Experience

Microsoft Windows Server and Active Directory
Microsoft 365
Linux operating system knowledge
SharePoint
Understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls
Troubleshooting
Building servers and workstations
Data backup and recovery
Endpoint Detection and Response (EDR) and Cybersecurity, * IT Support Technician: 2 years (preferred)