IT Support Technician

Working within the Central IT Team, based in our Westonbirt office, the IT Support Technician will be responsible for:

• On-site hardware, software & infrastructure support for schools within our group
• Working with staff to understand and resolve issues within schools
• Providing ad-hoc training and support to staff and teachers where required
• Identifying more serious underlying issues and raising them in a timely manner with IT Management
• MIS management and technical support within our schools
• Providing first class customer service and IT support (1st and 2nd level technical support) to all users at Wishford Schools Group. Wishford Group has a 'cloud-first' strategy and with a focus on cloud services and cyber security

Do you have a valid Driving Licence license?, Do you have experience in IT support?, We are seeking an enthusiastic and suitably qualified IT Support Engineer is required to support the development of the Wishford group of independent schools.

The successful candidate will have a good intellect, work ethic and a practical aptitude for IT & technology in general. The role will include 1st and 2nd line work. Experience of providing IT & MIS support in a multi-site service business would also be beneficial.

This role is site based at our Westonbirt School office, with some travel to our other sites. Due to this, a full clean UK driving licence and own transport is required., This role is suitable for an experienced professional in the early stages of the IT career.

You will have demonstrable customer service experience and will have possibly had previous experience of supporting users in an educational IT environment (not essential) and cloud-based services. A fast learner with the ability to follow processes and procedures, you will be able to prioritise and manage several tasks at the same time.

Training will be provided where necessary and appointment will be subject to satisfactory references and an enhanced DBS check.

Hours: 5 days a week, (40 hours). 8:00am - 5:00pm with 1 hour unpaid lunch break.

There may be a requirement to provide some weekend support, and some weekday evening support. This will be pre agreed and implemented by IT Service Manager/Group Head of IT Services.

Salary: £26,000 - £29,000 depending upon experience, * 5% employer pension

• Shopping discount card and Cycle to Work Scheme
• Means tested staff discount
• Free lunch if working in one of our schools
• 25 days holiday + bank holidays per annum
• Access to the group's counselling scheme
• Access to fully funded apprenticeships up to L7
• Personal accident at work cover
• Discretionary Christmas stand down, Job Types: Full-time, Permanent

Pay: £26,000.00-£29,000.00 per year, * Company pension

• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking