IT Support Technician

Kingston Grammar School is looking for an IT Support Technician to join the busy IT department, providing IT support to the school community.

You will provide first-line support to staff, ensuring the smooth operation of our IT systems and delivering excellent customer service.

Working as part of the IT team, the key responsibilities for this role include:

Responding to IT support requests via phone, email, and ticketing system

Diagnosing and resolving hardware, software, and network issues

Setting up and configure laptops, desktops, and mobile devices

Assisting with user account management and password resets

We are interested in applications from individuals who can demonstrate a good level of technical competence, an understanding of Windows operating systems and Microsoft Office and familiarity with networking concepts (Wi-Fi, LAN). You will also be able to demonstrate strong problem-solving skills and attention to detail, excellent communication and customer service skills, and the ability to work independently and as part of a team.

This is an excellent opportunity for someone to start their career in IT or build on existing technical skills and experience. The role is offered on a full time, permanent contract working 8:00 - 16:00, Monday to Friday based on the school site. Flexibility is required as there may be technical event support outside of the core school hours which would be discussed and agreed in advance with the Director of IT.