IT Support/Desktop Support Analyst
DGH Recruitment
Charing Cross, United Kingdom
2 days ago
Role details
Contract type
Contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
SeniorJob location
Charing Cross, United Kingdom
Tech stack
Microsoft Windows
Microsoft Active Directory
Microsoft Outlook
Microsoft Office
Remote Access Technology
SharePoint
Aderant
Information Technology
Zendesk
Job description
- Provide 1st and 2nd line IT support to staff, ensuring timely and professional resolution of technical issues.
- Support and maintain Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
- Troubleshoot iManage and legal applications such as IntApp and Aderant.
- Manage Active Directory accounts and permissions.
- Handle hardware support, remote access, printing, and mobile device setup.
- Maintain accurate ticket documentation via Zendesk and update IT asset records.
- Assist with user onboarding/offboarding and meeting room technology (Eptura/Condeco).
- Ensure compliance with endpoint protection tools (CrowdStrike, Darktrace).
- Escalate unresolved issues to senior IT staff or third-party vendors.
- Contribute to IT projects, upgrades, and system rollouts.
Requirements
- Prior experience in a professional services or law firm setting is advantageous.
- Proficiency in Microsoft Office and Office 365 is essential.
- Experience with iManage DMS and Exchange Online preferred.
- Familiarity with Mimecast or similar secure email tools.
- Strong communication and interpersonal skills across all levels.
- Detail-oriented, with solid troubleshooting and problem-solving abilities.
- Proactive, team-oriented and adaptable in a busy support environment.
