Content Designer

As a Content Designer, you will play a pivotal role in enhancing our digital communications. You will merge research and insights with clear, people-focused language to refine conversations that empower our customers. Your work will significantly influence how our customers interact with our products and services., * Create engaging, readable, and accessible content that enhances our customers' digital experiences.

• Utilise your knowledge of conversational design to create engaging dialogue flows for AI-driven customer interactions.
• Stay updated with industry trends, particularly in banking and AI, to inform content strategies and enhance user engagement.
• Develop empathy for our customers by understanding their needs, aspirations, and challenges.
• Take ownership as the content expert in an agile environment, ensuring alignment with product teams.
• Strategically evolve our conversations and identify opportunities to link them to other customer experiences.
• Share your expertise to help shape our overall design approach and contribute to a cohesive narrative.
• Maintain consistency in customer interactions across various topics and touchpoints.
• Promote effective writing as a tool to support and guide customers.

• Proven experience as a UX writer, conversation designer, or content designer.

• Familiarity with conversational design and experience in creating dialogue flows for AI applications, especially Agentic AI.

• Familiarity with working in complex environments, ideally within financial services.

• A collaborative mindset, ready to contribute to a busy, multi-disciplinary team.

• Flexibility in writing on-brand content in various tones of voice to suit different audiences.

• Strong ability to write concise, clear, and consistent copy across multiple channels.

• Confidence in influencing and managing stakeholders from product, risk, legal, and branding teams.

• Experience using design platforms, such as Figma, to collaborate effectively.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.