IT Support Analyst

We're currently recruiting for an IT Support Analyst to join our IT team on a permanent basis, you will be responsible for providing initial first line support for all users of company applications, devices, and services. As an IT Support Analyst we operate a shift basis (earliest start is 7am and latest finish is 5.30pm/ Weekends are from home and operate 8am to 1pm). Hybrid working will be available after a qualifying period. What you'll do As a Travis Perkins IT Support Analyst, you will be working within a truly dynamic environment that's often described as a hive of activity. Using a range of skills and tools, you will be working in a tight-knit, culturally diverse team. You will be getting involved with:

• Providing initial first line support for all users of company applications, devices, and services in accordance with confirmed procedures and agreed Service Level Agreements
• Using skilful questions, identify as quickly as possible the exact nature and seriousness of the fault being reported
• When appropriate, attempt to resolve issues whilst the user remains on the telephone
• If necessary, escalating the fault and working with the correct internal support team to enable the successful resolution of the issue
• Accurately record all fault information onto the Help Desk call logging system
• Update users on the progress of faults, including advice on how best to proceed where appropriate

• Experience in a previous customer service or support role, preferably telephone based
• Good telephone and PC skills, using a variety of office software packages
• Good analytical skills and methodical approach to problem solving role or recent academic studies
• Excellent attention to detail
• Great listening skills and be able to multitask

Please note this position involves shift working including evenings and weekends, working on a rota basis. Therefore you will need to be able to accommodate these hours. What's in it for you? Joining Travis Perkins as a IT Support Analyst means joining a reputable and expanding business offering great company benefits such as discounts across our businesses and the support of an employer who values your development as much as you do. You'll be supported by some fantastic training and development and have the opportunity to learn, grow and develop across the Travis Perkins Group. We'll also equip you with a benefits package that grows as you grow with the company:

• Competitive bonus
• Save-as-you-earn scheme
• Buy-as-you-earn scheme
• Contributory pension scheme
• Colleague discount across a variety of Group businesses