2nd Line Support

2nd Line Support required. My client are leading specialists within the industry offering a wide range of IT support, services and innovations to solve their clients needs. Their core products & services place them within the top 5% of accredited Microsoft Business Partners globally., They are now looking for an experienced 2nd Line Support technician to join their exciting, growing team based in Crawley, West Sussex. The successful candidate must have a full UK driving license as they will be required to attend client visits occasionally. If you come from a Microsoft focused background - that would be a great advantage., * Proactively managing & resolving second line help desk calls

• Occasional travel to clients for on-site IT work and installations
• Handling documentation
• General IT Support (hardware, software, servers, printers)
• Logging and resolving IT issues within the SLA
• Working alongside the project engineers
• Installing printers / pc's / access points on site when required

• Full UK driving license
• Excellent communication skills
• 1+ year in a 2nd line position
• Experience using Microsoft 265
• Experience in installations / servers & backups
• Knowledge in Microsoft servers and Azure
• Certificates / knowledge in AZ104, AZ140, AZ500, AZ303, MD1 & MS100 is an absolute advantage
• Willingness to learn

Position Remuneration

• Monday to Friday 8:30am - 17:30pm

• Option of overtime if wanted

• Salary £26,000 - £31,000 Dependant on experience

• 20 days holiday + bank holiday

• Pension Scheme (5% from the company) Company car for site-visits (if over the age of 22)

• Training provided & career progression