Digital Projects Manager

As our Digital Projects Manager, you will:

• Lead digital projects end-to-end, from initial discovery through to delivery and evaluation.
• Translate business needs into accessible, high-quality digital services that improve customer experience and efficiency.
• Guide discovery, user research and service design to shape clear, evidence-based requirements.
• Manage resources, budgets and timelines to deliver consistently high-standard outcomes.
• Provide clear leadership and support, promoting best practice and continuous improvement.
• Build strong, productive relationships with stakeholders, partners and multidisciplinary teams., As this is a fixed-term post, secondment opportunities are welcomed for internal employees. Please ensure you obtain approval from your line manager before applying., Accuracy and Use of AI Tools: You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.

Application Updates and Communication: All updates regarding your application, including interview invitations, will be sent from 'DONOTREPLY@NORTHEASTJOBS.ORG.UK' to the email linked to your North East Jobs account, and will also appear in the 'My Messages' section of your account.

Right to Work: All applicants must provide valid proof of their right to work in the UK in accordance with Stockton-on-Tees Borough Council's statutory employment checks. Employment cannot commence or continue unless this has been verified.

Visa Sponsorship: The Council offers visa sponsorship only for a small number of specific roles where it is considered appropriate and necessary to meet service needs. Sponsorship is not guaranteed and is not relevant or applicable to most roles.

Council Principles: The Council's recruitment principles require fairness, transparency, and a commitment to attracting and developing local talent. Sponsorship will only be offered where there is clear, evidenced justification, such as significant recruitment difficulty or the need for specialist skills that cannot be met from the local labour market.

Limitations: Where an individual (prospective or existing employee) cannot demonstrate a valid right to work in the UK, and where visa sponsorship is not appropriate, justified or approved, the Council will be unable to progress or continue the appointment. This includes cases where an existing employee's visa is due to expire and sponsorship is not granted.

Supporting documents

2. Employee Benefits Leaflet.pdf (193.29 KB)
3. SBC Values and Behaviours Statement - 2025.pdf (330.4 KB) Digital Projects Manager - JD,PS&KR.pdf (484.92 KB)

Are you ready to shape digital services that improve outcomes for our residents?

Do you want to play a central role in modernising how our Council delivers services?

We're looking for an ambitious and motivated Digital Projects Manager to lead key digital transformation projects across the Council. This is a hands-on, strategic role where you will plan, deliver and evaluate projects that modernise services, enhance customer experience and support organisational priorities.

This post will involve leading the digital development of our Adults Front Door service - designing a seamless, user-centred customer journey that supports residents to access the help they need quickly and easily., We're seeking someone who:

• Has substantial experience delivering digital transformation projects in complex environments.
• Can confidently lead service design, user research, accessibility compliance and digital standards.
• Understands WCAG and GDS requirements and can embed these in practical delivery.
• Has experience working with people in high-demand environments and can manage relationships with sensitivity and professionalism.
• Communicates clearly, collaborates effectively and brings a positive, solutions-focused approach.
• Is motivated to make a meaningful contribution to Customer Service and Digital and deliver outstanding services for the people we serve.

We anticipate a high level of interest in this role and may close the vacancy earlier than the advertised closing date, therefore we encourage you to submit your application as soon as possible.

Stockton-on-Tees Borough Council prides itself on being a great place to work where staff are trusted, valued and supported to make a positive contribution at work.

We offer an excellent total reward package, including:

• A competitive salary of up to £47,181
• 27 days annual leave per year rising to 32 with 5 years service (plus bank holidays). Ability to purchase additional leave is also available.
• Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement.
• Access to a number of other employee benefits including learning & development opportunities, discounts at high street and online retailers, access to online GP appointments, an employee assistance programme and physiotherapy services.