CRM Project Manager

• Lead end-to-end delivery of Dynamics 365 CRM projects using Agile, Waterfall, or hybrid methodologies.
• Own project governance: RAID logs, plans, budgets, business cases, and reporting.
• Manage CRM scope, requirements, MVP definition, and change control.
• Coordinate business stakeholders, technical teams, and external Microsoft implementation partners.
• Facilitate workshops for requirements, user stories, and process mapping.
• Ensure solution design aligns with business needs, best practice and future state processes.
• Oversee data migration, integrations, testing, UAT, and go-live readiness.
• Manage CRM project budgets, financial tracking, procurement activities, and vendor contracts.
• Lead change management, communications, training plans, and transition to BAU support.

• Proven experience delivering Dynamics 365 CRM transformation projects.
• Strong project management background including governance, planning, and reporting.
• Experience working with Microsoft partners, technical teams, and multi-disciplinary workstreams.
• Good understanding of the Microsoft ecosystem: Dynamics 365, Power Platform, Dataverse, Azure AD, M365.
• Skilled in requirements gathering, process mapping, and Agile ceremonies.
• Strong communication, stakeholder engagement, and vendor-management skills.
• Experience managing budgets, procurement, and large project financials (up to £2m).

Desirable:

• Microsoft certifications (PL-200, PL-600, or similar).
• Project certifications (PRINCE2, AgilePM, Scrum Master).
• Experience in regulated environments or membership-based organisations.
• Familiarity with GDPR, information governance, and ITIL service transition.

• 2-year FTC paying up to £90.000 / year (DOE).
• Hybrid working model in Edinburgh.

Reed Technology is partnering with a prestigious organisation in Edinburgh to recruit an experienced CRM Project Manager with a strong background in delivering Microsoft Dynamics 365 CRM programmes. You'll play a key role in shaping and delivering the organisation's CRM roadmap over the next 24 months.