Infrastructure Support Manager

11304HS£50k - 55k per yearInfrastructure Support ManagerRemote options available - EMEA travel requiredThe successful candidate will play a pivotal role in managing a fast-pacedShared Services IT Infrastructureoperation across EMEA. This is a highly visible position within the organization - one that requires both technical expertise and strong people leadership.You will directly oversee local support team leaders and their teams across multiple EMEA branch offices, ensuring consistent service excellence while driving best practices and process standardization across regions.The role involvesregular and sometimes significant travelwithin EMEA and offers the opportunity to make a tangible impact in shaping a future-proof Service Desk and Infrastructure landscape.Key ResponsibilitiesLead and develop regional IT support teams across multiple EMEA sites.Take ownership of:ITSM (ServiceNow)- process ownership and optimizationInfrastructure Monitoring Escalation (SolarWinds)Desktop/Software Deployment (SCCM)Client Patching Operations & local SecOpsEstablish and refine supporting processes to future-proof the EMEA Service Desk model.Ensure Service-Desk best practice and operational excellence across multiple cultures and geographies.Act as a bridge between business and technology - translating complex environments into clear, actionable solutions.Key Technical Skills & ExperienceProven experience inService-Desk StandardizationandBest PracticeServiceNow ITSM(preferred) or similar ITSM toolsSCCM(preferred) or comparable deployment platformsVendor/Procurement & Client ManagementClient Patch Management and basic SecOps understandingWindows 10/11 Client Support expertisePersonal AttributesExperienced in working within trulyinternational teamsStrong soft skillsand emotional intelligenceCalm under pressure; resilient in high-intensity situationsProactive , pragmatic, and solutions-orientedOutstandingcommunication skillsFlexible, adaptable, and drivenAbility to explain complex technical issues in clear, business-friendly termsInfrastructure Support ManagerDue to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/#J-18808-Ljbffr Similar jobs, LOCATION: Bristol Airport CONTRACT: 6 month Interim role - could be permanent SALARY: CompetitiveOVERVIEW OF JOB DESCRIPTIONWe are looking for an experienced Support Manager with a sound operational support background to support the General Manager and Operations Managers..., Job Description If you're a hands-on IT Support Analyst or 2nd Line Technician with solid Microsoft 365 admin experience and you want more ownership, this role gives you exactly that. You'll be the day-to-day IT go-to for a busy on-site workforce, supporting colleagues..., A global infrastructure consulting firm based in the UK is seeking a Design Manager to oversee design projects and manage both internal and external design teams. The role involves supporting leadership, ensuring quality outputs, and fostering client relationships....

Head of Infrastructure Midlands | National travel required | Up to £90k Current hands on technical ability, experience with high growth and acquisitions is highly desirable. Microsoft365, Azure, InTune, Hybrid Cloud Benefits - 25 days holiday plus bank holidays - Car...

11304HSDUB €50k - 60k per yearInfrastructure Support ManagerRemote options available - EMEA travel requiredThe successful candidate will play a pivotal role in managing a fast-pacedShared Services IT Infrastructureoperation across EMEA. This is a highly visible position...

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