Business Support Manager

Experience Business Support Manager required for our growing site in Mechelen.

You will be the link between our customer, customer service, GXO operations, and internal teams with a clear focus on quality, customer service and leadership,

You will ensure that processes and systems run smoothly, set up improvement projects to continuously optimize our services.

• Monday - Friday flexible daytime working hours between 7am - 6pm
• Based at our growing food site in Mechelen
• Fluent in English and Dutch would be advantageous

Your role as a Business Support Manager:

• You will be the central point of contact for our customer

• Lead a team of 3 direct reports including Business Support Supervisor, Site Engineer and WMS Key User, and 5 indirect employees who report into the supervisor, ensuring a motivating working atmosphere

• Initiate and lead continuous improvement initiatives to structurally improve processes

• In close cooperation with the operations manager, you will support operational issues, perform root cause analyses and implement sustainable solutions

• Support team to improve reporting, KPI's, optimize our WMS system and provide support to key user

• Manage your projects with multidisciplinary teams (IT, Operations, Business)

• You make daily operational decisions in consultation with the Site Manager and Operations Manager.

• A Bachelor's or master's degree in Logistics, Supply Chain Management or an equivalent field alternatively experience within the role
• Previous experience in Logistics/Distribution/Production or similar warehouse environment is required
• Experience in leading a team
• Fluent in English, good knowledge of Dutch is a plus
• A proactive, hands-on working style and the ability to support teams effectively
• Self-starting ability: you take initiative and work independently to achieve goals
• Excellent communication skills and the talent to strengthen relationships, both internally and externally
• Experience with WMS systems and process optimization is a plus; affinity with IT is essential including Excel and Power BI

• Competitive salary with attractive fringe benefits including company car

• Multicultural team with an informal corporate culture with regular team activities

• Space to really shape your leadership and improvement projects

Working at GXO Logistics means working in a dynamic and international organization. An exciting environment with plenty of room for personal input and development. Employees at GXO Logistics are in control of their own success. Whatever your position at GXO Logistics, you face new challenges every day, allowing you to develop optimally. We support you in your development, so that you can contribute to the entrepreneurship of our organization. GXO Logistics offers advanced supply chain solutions for the world's most successful companies in many industries; like e-commerce, food & retail and industrial multinationals. In the BeNe region (The Netherlands and Belgium) GXO BeNe operates from +30 different locations with its headquarters in Eindhoven (NL)., GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.