HRIS Team Lead

We're looking for an experienced HRIS Team Lead to take ownership of Serco's HR systems, ensuring they are accurate, secure and fit for purpose. This is a pivotal role, leading the day-to-day HRIS operation while driving system improvements, automation and high-quality delivery of pay and collective bargaining changes. Working closely with Payroll, Finance, HR and IT, you'll play a key role in improving the experience of employees and managers across the organisation, while ensuring strong governance, data integrity and audit readiness.

What you'll be doing

Leading day-to-day HRIS operations, ensuring system stability, data accuracy and timely incident resolution

Managing system configuration, master data, permissions and role-based security

Coordinating testing, release management and deployment of system enhancements

Delivering HRIS activity across multiple APR system processes, ensuring consistency and compliance

Supporting the accurate technical delivery of collective bargaining and pay changes

Partnering with HR, Payroll, Finance and IT to ensure seamless end-to-end processes

Leading data governance, GDPR compliance and audit readiness

Strong experience in an HRIS or HR systems leadership role

Excellent understanding of HR data, system controls and governance

Experience supporting pay, APR or reward-related system activity

Proven ability to work collaboratively with Payroll, Finance, HR and IT

A proactive mindset with a focus on continuous improvement and automation

Strong communication skills, able to engage technical and non-technical stakeholders

Experience leading and developing teams, Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

At Serco, we deliver essential services that make a real difference to people and communities. You'll be part of an organisation that values trust, care, innovation and impact, where your expertise will directly improve how our people experience HR services. We offer flexible working, a collaborative culture and opportunities to grow your career in a complex, purpose-driven environment.