Helpdesk Administrator

We are seeking an organised and proactive Helpdesk / Facilities Administrator to provide comprehensive office and administrative support to our team and mobile workforce. This is a fast-paced role requiring strong scheduling, coordination, and customer service skills. Accuracy, attention to detail, and a positive, team-focused attitude are essential.

You will be responsible for liaising with customers, engineers, subcontractors, and internal teams, managing reactive and planned maintenance works, and ensuring all jobs are logged, scheduled, and progressed correctly using our Eworks management system., * Act as the first point of contact for incoming telephone calls.

• Accurately process enquiries, resolving issues where possible or allocating call-backs with full and clear information.
• Respond to helpdesk queries and ensure they are logged correctly in line with client contracts.
• Schedule engineers and subcontractors, following up on outstanding queries and attendance.
• Liaise daily with engineers, contractors, and client representatives.
• Keep clients informed with timely updates on work progress.
• Manage purchase orders and subcontractor orders, providing accurate information to the Accounts team.
• Escalate issues where response times fall outside contract requirements.
• Assist with producing quotations for engineers and subcontractors.
• Process engineer reports, including working hours and material costs.
• Manage quoted works and planned maintenance visits, escalating non-compliance where required.
• Maintain active job lists and ensure visits are booked in good time.
• Assist with onboarding new subcontractors.
• Provide administrative support to engineers, including RAMS documentation.
• Carry out ad hoc administrative duties as required.

• UK residency or valid work permit.
• Previous administration experience.
• Excellent written and verbal communication skills.
• Strong customer service experience.
• Good working knowledge of Microsoft Office and Microsoft Teams.
• Ability to work independently and as part of a team.
• Previous experience within facilities management or a commercial FM helpdesk is desirable but not essential.