Helpdesk Administrator

This is a key position supporting a busy office and field-based team by providing essential administrative and helpdesk support. The successful candidate will play a pivotal role in coordinating operations, managing customer interactions, and ensuring the smooth delivery of services across multiple contracts., * Act as the first point of contact for incoming phone calls and enquiries

• Update and monitor customer portals
• Assist with invoicing and raising jobs using CLIK software
• Create RAMS (Risk Assessments and Method Statements) for customers
• Liaise with engineers and chase weekly job sheets
• Manage and book training courses, maintaining internal training records
• Oversee company vehicles, including booking servicing and MOTs
• Support internal audits in line with ISO standards
• Complete and submit forms for company accreditations

• Previous experience in a helpdesk or administrative role, ideally within a service or engineering environment
• Familiarity with job management systems such as CLIK or SIMPRO (desirable)
• Excellent communication and organisational skills
• Strong attention to detail and ability to manage multiple priorities
• Proficient in Microsoft Office applications
• Knowledge of RAMS and ISO auditing processes would be advantageous

• Full-time, permanent, based in Lanarkshire
• Monday to Friday, 8:30am - 5:00pm (1-hour lunch break)
• Salary of £26,000 - £27,000 per annum, depending on experience
• 28 days holiday per year, inclusive of bank holidays
• Company pension scheme
• Free onsite parking

Murray Recruitment are recruiting a Helpdesk Administrator for our client based in Lanarkshire. Role Overview: This is a key position supporting a busy office and field-based team by providing essential administrative and helpdesk support. The successful candidate will play a pivotal role in coordinating operations, managing customer interactions, and ensuring the smooth delivery of services across multiple contracts. This is an excellent opportunity to join a well-established installation and maintenance building services company in a key support role.