Helpdesk Administrator

We are seeking a proactive and highly organised Helpdesk Administrator to join our growing Facilities Management team at our Livingston office. This is a key office-based role, acting as the first point of contact for clients, engineers, and subcontractors, ensuring maintenance requests are logged, coordinated, and resolved efficiently., * Receive, log, and prioritise maintenance requests via phone and email

• Allocate jobs to engineers and approved subcontractors
• Monitor job progress and update clients regularly
• Ensure all works are logged accurately on the CAFM/helpdesk system
• Liaise with engineers to confirm attendance, completion, and follow-up actions
• Manage reactive and planned maintenance calls within SLA targets
• Raise purchase orders and process job-related documentation
• Maintain accurate records and reports
• Provide excellent customer service at all times

• Previous experience in a helpdesk, scheduling, or facilities administration role preferred
• Strong organisational and time-management skills
• Confident communicator with a professional telephone manner
• Ability to prioritise workload in a fast-paced environment
• IT literate with good working knowledge of Microsoft Office
• Experience using CAFM systems is advantageous but not essential
• Problem-solving mindset with strong attention to detail

• Competitive salary (dependent on experience)
• Monday to Friday, office-based role
• Supportive team environment
• Training and development opportunities
• Long-term career progression within Facilities Management