Helpdesk Administrator

We are seeking a proactive and highly organised Helpdesk Administrator to join our growing Facilities Management team at our Livingston office. This is a key office-based role, acting as the first point of contact for clients, engineers, and subcontractors, ensuring maintenance requests are logged, coordinated, and resolved efficiently., * Receive, log, and prioritise maintenance requests via phone and email * Allocate jobs to engineers and approved subcontractors * Monitor job progress and update clients regularly * Ensure all works are logged accurately on the CAFM/helpdesk system * Liaise with engineers to confirm attendance, completion, and follow-up actions * Manage reactive and planned maintenance calls within SLA targets * Raise purchase orders and process job-related documentation * Maintain accurate records and reports * Provide excellent customer service at all times

Previous experience in a helpdesk, scheduling, or facilities administration role preferred * Strong organisational and time-management skills * Confident communicator with a professional telephone manner * Ability to prioritise workload in a fast-paced environment * IT literate with good working knowledge of Microsoft Office * Experience using CAFM systems is advantageous but not essential * Problem-solving mindset with strong attention to detail