Business Change Manager. Large scale change management. Familiarity with ITSM. Hybrid working

As Change Manager, you will be responsible for leading and coordinating business, cultural, and operational change activities across complex delivery environments. Operating within a trusted delivery partnership model, you will bridge the gap between delivery teams, technical functions, and frontline users - ensuring change is delivered with stakeholders, not to them.

You will:

• Develop and maintain an overarching Change Management Strategy aligned to programme roadmaps and transformation goals.
• Lead joint discovery workshops and stakeholder engagement sessions to understand needs, risks, and the broader impact of change.
• Manage the Benefits Backlog, triaging change requests based on user impact, policy alignment, and technical considerations.
• Design and deliver tailored engagement and communication strategies for diverse stakeholder groups.
• Facilitate empathy mapping, co-design workshops, and persona-driven analysis to shape user-centric change interventions.
• Produce integrated change and transition plans across services, people, and processes in Agile, Waterfall, or hybrid delivery environments.
• Work closely with PMO, Enterprise Architects, and Service Designers to ensure alignment with delivery milestones and architectural governance.
• Track organisation-wide readiness, including skills assessments and adoption reviews.
• Support capability uplift through pairing, mentoring and knowledge transfer into BAU teams.
• Contribute to onboarding and induction materials to ensure new users and teams are change-ready from day one.

• Demonstrable experience leading large-scale organisational change.
• Strong interpersonal and stakeholder management abilities, with experience in politically sensitive or complex environments.
• Ability to develop and deliver communication, engagement, and change plans with a strong user-centric, co-design focus.

Desirable Skills

• Familiarity with ServiceNow, Jira, Microsoft 365 (including Copilot) and other modern delivery/collaboration tools.
• Experience delivering transformation in regulated, multi-supplier environments with shared delivery accountability.
• Previous experience working with Central Government or Defence
• SC Security clearance (note all candidates MUST be SC Eligible)

• Competitive permanent salary and benefits package.
• Hybrid working model.
• Supportive, inclusive culture.
• Exposure to high-profile clients and career-defining transformation programmes.